Terms of use

3.1 Scope and provider

These terms of use apply to the use of Shopfloor Wizard, available in particular at shopfloorwizard.com and shopfloorwizard.de, including the associated web application and its functions.

The provider of the digital service is:

Willian Vent, sole proprietor Alter Postweg 37, 46282 Dorsten, Germany Email: support@shopfloorwizard.com

Shopfloor Wizard is aimed primarily at companies and professional users, but it may also be used by students and consumers. For consumers, mandatory statutory consumer protection rights apply without restriction; clauses of these terms that conflict with them do not apply to that extent.

3.2 Subject matter

Shopfloor Wizard provides digital tools for creating and configuring heat maps, material flow representations and other visualisations on the basis of factory layouts, material data and configuration data supplied by the user.

The application is a planning and visualisation tool. In particular it is not surveying software, not a CAD replacement with guaranteed geometric accuracy, not a safety or compliance assessment, not a structural or engineering calculation, not an official approval and not individual professional advice.

The concrete range of functions follows from the product description in force at the time and from the plan booked. We may develop functions further, provided that the core benefit under the contract is not unreasonably impaired and mandatory consumer rights concerning digital products are preserved.

3.3 Local processing and responsibility for project files

Under the current architecture, factory layouts, material data, material flow data and the project content produced from them are generally processed locally in the user’s browser and are not stored by us server-side as project files.

The user is therefore responsible for making the necessary backups, exports and versions of their project states. Clearing browser data, changing device or browser profile, technical faults or policies of the browser used may lead to the loss of locally stored data. Where we do not receive or store this data, we cannot restore it.

3.4 User account and personal use

Where a user account is required for certain functions, the user must give correct and current details and protect their credentials appropriately. Credentials must not be passed on to third parties without authorisation.

A user account is personal. It may only be used by the natural person it was set up for. Sharing an account between several people is not permitted.

The following in particular are not permitted:

• passing on or handing over credentials to third parties, including people within the same company;
• simultaneous or alternating use of the same account by several people (account sharing, seat sharing, pooling);
• setting up shared or functional accounts open to several people;
• reselling, renting, lending or otherwise granting access to third parties, whether for payment or free of charge.

If a company books several accesses, exactly one natural person must be assigned to each access. The account holder is responsible for use by the people assigned to them and must ensure that this section is observed.

If an assigned person leaves permanently or their role changes permanently, the access may be transferred to another natural person. Merely temporary or alternating use of the same access by several people remains excluded.

Access by the account holder’s own IT staff for the purpose of setup, maintenance or troubleshooting is permitted, provided it takes place under the account holder’s responsibility and does not serve the substantive use of the service.

Personal use serves the security of accounts, the traceability of actions in the service and the agreed pricing structure.

In the event of a breach of this section, the provisions on suspension and termination apply (section 3.12). We are additionally entitled to claim, for use beyond the scope booked, the fee that would have been due had the licence been in order. Further statutory claims remain unaffected.

Towards consumers this section applies only in so far as it is compatible with mandatory consumer protection provisions.

The user must inform us without delay if they suspect misuse of their account. We may suspend accounts temporarily where this is necessary to investigate a security incident, to prevent misuse or to meet legal obligations.

Natural persons must generally be at least 18 years old or otherwise validly entitled under the law applicable to them to use the service or enter into the contract.

3.5 Paid plans; Lemon Squeezy as merchant of record

Paid plans may be offered through Lemon Squeezy / Sold through Link, LLC. In the payment process Lemon Squeezy acts as merchant of record or authorised reseller. The user purchases the paid access through Lemon Squeezy; the product or licence is provided by Shopfloor Wizard as supplier.

For payment, invoicing, taxes, refunds, chargebacks and the handling of the transaction, the Lemon Squeezy terms shown at checkout apply in addition. Price, term, renewal and cancellation follow from the concrete offer and checkout.

Mandatory consumer rights, in particular rights to information, withdrawal, warranty and cancellation, remain unaffected. Where a statutory cancellation route is required for consumers, it must be provided technically, independently of these terms of use.

3.6 Rights in Shopfloor Wizard

Shopfloor Wizard, including its software, user interface, designs, texts, graphics, trade marks, logos and other proprietary content, is protected by copyright and/or other intellectual property rights.

For the duration of the contract or of use, the user receives a simple, non-exclusive, non-transferable and non-sublicensable right to use Shopfloor Wizard within its intended range of functions for their own lawful purposes.

The following in particular are not permitted, unless mandatory law provides otherwise:

• circumventing technical protection or access restrictions;
• abusive automated querying or loading of the service;
• copying or exploiting substantial parts of the application outside its intended use;
• reverse engineering beyond what is mandatorily permitted by law;
• use for developing or providing harmful, unlawful or security-endangering activities.

Security research in line with our published vulnerability disclosure policy is exempt from this prohibition.

3.7 The user’s rights in and responsibility for input data

The user retains all rights in their factory layouts, material data, configurations and other input. Using Shopfloor Wizard transfers no ownership rights to us in project content processed locally.

The user is responsible for being entitled to use the data they enter and for not infringing third-party rights or statutory provisions. This applies in particular to trade secrets, personal data, copyright-protected plans and confidential information.

3.8 Accuracy, tolerances and professional verification

The results of Shopfloor Wizard are based on the data supplied by the user, the parameters chosen, mathematical and graphical models, scaling, rounding and technical rendering methods. Deviations, simplifications and rendering errors can arise from this.

No particular geometric, spatial or metrological accuracy is guaranteed unless a concrete accuracy has been expressly promised as a binding property. In particular, an order of magnitude mentioned in product descriptions, operating instructions or conversations — for example a possible deviation in the region of about 0.5 metres — is not a guaranteed maximum deviation unless it is expressly designated in writing as a contractual guarantee.

Before using results for real planning, the user must verify them against suitable primary sources and professional methods. Depending on the case, this includes current site plans, actual surveys, machine dimensions, safety clearances, escape and rescue routes, occupational safety requirements, fire protection, structural requirements, standards, permits and other professional constraints.

Shopfloor Wizard must not be used as the sole basis for safety-critical, health-related, structural, official or other decisions where an incorrect result may lead to personal injury, damage to property or substantial financial loss.

3.9 No advice and no guarantee of success

Shopfloor Wizard supports visualisation and planning but — unless expressly agreed otherwise — owes no particular economic, technical or organisational success. Output of the software is not individual engineering, architectural, safety, legal, tax or management advice.

3.10 Availability and maintenance

We aim for high availability but do not guarantee uninterrupted or error-free availability unless a service level has expressly been agreed. Maintenance, security updates, faults at third-party providers, force majeure and technical events may lead to temporary restrictions.

For consumers, mandatory statutory rights regarding the supply and conformity of digital products remain unaffected.

3.11 Permitted use

The user may only use Shopfloor Wizard lawfully. The following in particular are prohibited:

• attacks on the availability, integrity or confidentiality of the service;
• malware, DoS/DDoS, credential stuffing, phishing or comparable abuse;
• unauthorised access to accounts, data or systems of other users;
• circumventing usage, licence, rate limit or security restrictions;
• use in a manner that breaches export control, sanctions, data protection, copyright or other mandatory law.

Security research is permitted solely within the framework of the vulnerability disclosure policy.

3.12 Suspension and termination

We may temporarily suspend access or — in the case of a serious or repeated breach — terminate it if the user breaches these terms, statutory provisions or essential security requirements. Where possible and reasonable, the user will first be given the opportunity to remedy the breach.

Statutory rights of termination, rescission, withdrawal and warranty remain unaffected.

3.13 Liability

a) Unlimited liability

We are liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, under mandatory statutory liability provisions, in particular the German Product Liability Act, and to the extent of a guarantee expressly assumed.

b) Ordinary negligence

In the case of a slightly negligent breach of a material contractual duty — a duty whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the user may regularly rely — we are liable only for the damage typical of the contract and reasonably foreseeable at the time it was concluded. Otherwise liability for ordinary negligence is excluded to the extent permitted by law.

c) Planning and visualisation results

The liability provisions above apply in particular also to damage arising because software output is used as a binding measurement, technical approval or sole basis for a decision without the professional verification required under section 3.8. Mandatory statutory claims remain unaffected.

d) Local data and backups

Where project content is stored exclusively locally with the user and we hold no copy, we are not liable for the loss of such data if the damage could have been avoided by a proper backup appropriate to the risk on the user’s part. Mandatory grounds of liability remain unaffected.

e) Additional limitation in B2B

Towards entrepreneurs, legal persons under public law and special funds under public law, liability for a slightly negligent breach of material contractual duties may additionally be limited to the sum of the net fees the customer concerned paid for Shopfloor Wizard in the twelve months before the event causing the damage, provided that this limitation is legally reviewed and deliberately activated before publication.

3.14 Indemnity for unlawful use by business customers

To the extent permitted by law, a business customer indemnifies us against justified third-party claims arising because the business customer brings unlawful data, content or uses into Shopfloor Wizard and the infringement originates from their sphere of responsibility. This does not apply in so far as we are responsible for the infringement ourselves.

Towards consumers this clause applies only within the framework of statutory provisions.

3.15 Data protection

Information about the processing of personal data is set out in the Shopfloor Wizard privacy policy in force at the time.

3.16 Changes to the terms and to the service

We may change these terms of use for the future where there is an objective reason, in particular because of changes in the law, security requirements, new or changed functions or changes among the third-party providers used. Changes must not shift the contractual balance unreasonably to the user’s disadvantage.

For ongoing paid contracts, material changes will be notified with reasonable advance notice. Mandatory special provisions on changes to digital products towards consumers remain unaffected.

3.17 Applicable law and place of jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers this choice of law applies only in so far as it does not deprive them of the protection of mandatory provisions of the state of their habitual residence.

If the user is a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction is — to the extent permitted by law — the provider’s registered seat. Otherwise the statutory places of jurisdiction apply.

3.18 Language

These terms may be provided in German and English. In the event of discrepancies the German version prevails, to the extent that this is permitted by law and mandatory consumer law does not provide otherwise.

3.19 Severability

Should individual provisions of these terms of use be or become invalid, the validity of the remaining provisions remains unaffected. Invalid provisions are replaced by the statutory provisions. A reduction preserving validity takes place only in so far as it is permitted by law.

Last updated: 1 September 2026